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If your clock fails to run, make sure it's wound up properly. This may seem obvious, but it we have seen this many times over the years.
When you wind a clock with a key, turn the key until it stops. Give it a little extra twist to verify that the spring is completely wound up, but don't apply excessive force or you may damage the clock.
Sometimes it is necessary to get a different key with a larger handle to provide the proper leverage to get the clock wound completely.
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